Refund Policy
Last updated: September 2026
Digital product policy: Because the Parent Water Safety Quick Guide is a downloadable digital product, refunds are generally not offered after the file or download access has been delivered.
When we will review a refund request
We will review reasonable requests where there has been a duplicate charge, a verified technical delivery failure that we cannot resolve, or another payment error attributable to us or our payment provider.
Before requesting a refund
If you have trouble receiving or opening the guide, please contact us first so we can help with delivery or access.
Payment-provider rules
Any mandatory consumer rights or payment-provider requirements that apply to a transaction will take precedence over this policy.
Contact
For purchase support, email sealsswaziland@gmail.com or contact us on WhatsApp at +268 7681 7515.